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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook |
| Active Training Series |
| Mel Silberman (Temple University); Freda Hansburg |
| Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to *Get tension right out on the table *Figure out what’s bothering the other person *Communicate the real, underlying concerns
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| Paperback |
Pages, 8-1/2 x 11 in.
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Item #:
Price: |
0787973564
$12.00 |
John Wiley & Sons, Inc. | |
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