Includes the six steps to successful negotiations — explained in plain english Everyday, you encounter situations in business and life where you need to communicate clearly and effectively — better known as negotiating. This friendly guide offers expert advice on getting what you want, instead of getting passed over. The Donaldsons' tips will show you how to develop your plan, put it in motion, and make it happen!

Discover how to: Create your mission statement Put together your five-year plan Handle hot button issues Be a good listener Dress for success Control your body language

The Dummies Way™ Explanations in plain English "Get in, get out" information Icons and other navigational aids Tear-out cheat sheet Top ten lists A dash of humor and fun

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