"[This book] illustrates how most organizations can become more competitive, reduce defect levels, and improve cycle times. It consolidates not only the traditional Six Sigma process measurements and improvement tools, but also many other useful methodologies into one easy-to-understand text."—Bill Wiggenhorn, Senior Vice President of Motorola Training and Education; President, Motorola University.

Implementing Six Sigma demystifies Six Sigma methods for today's users and offers invaluable guidance on how to choose and use Six Sigma tools effectively. The Six Sigma implementation road map the book describes integrates basic methods such as FMEA, QFD, process flowcharting, and continuous improvement tools (e.g., Pareto chart and cause-and-effect diagram) with a full range of powerful statistical techniques and concepts—crucial practical know-how for implementation practitioners and managers.