Measuring and Managing Patient Satisfaction, 2nd Edition |
| J-B AHA Press |
| William J. Krowinski; Steven R. Steiber |
| This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today's regulatory environment. With practical advice and hands-on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement.
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| Paperback |
266 Pages,
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Item #:
Price: |
1556481578
$67.00 |
John Wiley & Sons, Inc. | |
