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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict |
| William L. Ury; Jeanne M. Brett; Stephen B. Goldberg |
| Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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| Cloth Bound |
Pages, 6 x 9 in.
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Item #:
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1555421253
$45.00 |
John Wiley & Sons, Inc. | |
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