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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) |
| J-B AHA Press |
| An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: *Establishing high standards of customer service *Helping staff hear the voice of the customer *Hiring customer service pros *Helping staff cope better in a stressful atmosphere *Reducing anxiety to increase satisfaction *and more!
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| Paperback |
Pages, 7 x 10 in.
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Item #:
Price: |
0787955779
$45.00 |
John Wiley & Sons, Inc. | |
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