 |
|
|
Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups |
| Susan L. Carpenter (Riverside, California); W. J. D. Kennedy (Boulder, Colorado) |
| For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: *Ten proven principles for managing conflict *A comprehensive framework with step-by-step procedures for creating productive outcomes *Seven illustrative case examples *Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation *Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high *Eight tasks targeted for designing an overall strategy for managing public disputes
|
|
| Paperback |
Pages, 6 x 9 in.
|
Item #:
Price: |
0787957429
$40.00 |
John Wiley & Sons, Inc. | |
|
|
|
|
