The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills |
| Steven Johnson |
| *In response to hardware and software vendors’ demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful career *Presents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving–qualities that are often overlooked by the IT professional but are an integral part of getting hired *Addresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the company *Reviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario
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| Paperback |
Pages, 7-3/8 x 9-1/4 in.
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Item #:
Price: |
0470126353
$24.99 |
John Wiley & Sons, Inc. | |
