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How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense |
| Suzette Haden Elgin |
| As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others—or deliver necessary negative messages of your own—without sacrificing your dignity or principles. You'll learn to: *Keep domestic disagreements from escalating *Deliver criticism to coworkers, employers, or employees *Handle aggressive, negative comments about race, politics, or religion *Provide discipline without increasing hostility *Use language that reduces tension and creates rapport in every situation
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| Cloth Bound |
190 Pages, 6 x 9 in.
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Item #:
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0471157015
$40.00 |
John Wiley & Sons, Inc. | |
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